When can I expect my order?
To keep our prices as competitive as possible, Balvaire ships products directly from the manufacturer to you. As a result, the delivery time may be slightly longer than you are used to.
Processing time: After placing your order (Monday to Friday before 10:00 PM), your order will be processed and prepared for shipment within 1–3 business days.
Delivery time: After processing, the average delivery time is 6–10 business days, depending on your location. The total delivery time from the moment of ordering is therefore 7–13 business days.
Please note: In exceptional cases, such as public holidays or high demand at the delivery service, delivery may take slightly longer.
Have you submitted a return? Refunds are processed within 3–5 business days after we have received your return.
My expected delivery time has passed. Where is my order?
In most cases, orders are delivered within the estimated delivery time.
Unfortunately, an order may be delayed. Have you waited an additional 3 days after the original delivery period and still have not received your order?
Please send an email to support@balvaire.com
How much are the shipping costs?
When you order from Balvaire, you always benefit from free shipping.
How can I pay for my order?
Miss Madera always offers secure payment methods. We use the most common payment providers in the Netherlands:
- Maestro
- Visa
- Mastercard
- American Express
- Google Pay
- Apple Pay
I am missing some products. How is this possible?
Some orders are shipped in separate packages due to weight restrictions. To ensure product quality, the products you order may come from different suppliers. If you order multiple products at the same time, they may not arrive together.
Don't worry, your order is on its way. The remaining items are usually delivered within 1 to 3 business days.
What should I do if I receive a damaged shipment?
Unfortunately, your order may be damaged during delivery. As a customer, this is of course beyond your control.
In this case, please contact our customer service immediately by sending an email to support@balvaire.com. It is necessary to take photos of the damage and attach them to your email.
Please do not return the item before sharing the photos, otherwise we will not be able to provide a solution.
Our customer service team will review your message as quickly as possible and work with you to find the best solution. This also applies if you purchased the wrong product, it does not fit, or you no longer want the item.
You must first contact our customer service at support@balvaire.com. We will determine the best solution for you. If we are unable to resolve the issue otherwise, you will only be responsible for the return shipping costs.
Do you have any questions?
Company: Trennety, trading under the name Balvaire
Address: H. Roland Holstweg 11, 2692 CA 's-Gravenzande, South Holland, The Netherlands
Email: support@balvaire.com
Contact Form: Contact form
Phone: +31 6 41339190
Chamber of Commerce (KVK) Number: 89621743
VAT Number: NL004747675B80
Opening Hours
Monday – Friday: 08:00 AM – 06:00 PM
Saturday & Sunday: 10:00 AM – 04:00 PM
We aim to respond to your email within 24 hours.